Emotional Intelligence (EI)

What Is Emotional Intelligence?

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they’re feeling, what their emotions mean, and how these emotions can affect other people.

Why Emotional Intelligence is Important

In his book Working with Emotional Intelligence, Daniel Goleman cites the Harvard Business School research that determined that EI counts for twice as much as IQ and technical skills combined in determining who will be successful.
In a 2003 Harvard Business Review reported that 80% of competencies that differentiate top performers from others are in the domain of Emotional Intelligence.
Having emotional intelligence is essential for success in life. It’s a scientific fact that emotions precede thought. When emotions run high, they change the way our brains function… diminishing our cognitive abilities, decision-making powers, and even interpersonal skills. Understanding and managing our emotions (and the emotions of others) helps us to be more successful in both our personal and professional lives.

At a personal level, emotional intelligence helps us:
• Have uncomfortable conversations without hurting feelings
• Manage our emotions when stressed or feeling overwhelmed
• Improve relationships with the people we care about
At work, emotional intelligence can help us:
• Resolve conflicts
• Coach and motivate others
• Create a culture of collaboration
• Build psychological safety within teams

Elements of Emotional Intelligence

According to Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, there are five key elements to it:

  1. Self-awareness.
  2. Self-regulation.
  3. Motivation.
  4. Empathy.
  5. Social skills.
  6. The more that you manage each of these areas, the higher your emotional intelligence. So, let’s look at each element in more detail:
  7. Self-awareness
  8. If you’re self-aware, you always know how you feel, and you know how your emotions and your actions can affect the people around you. Being self-aware also means having a clear picture of your strengths and weaknesses, and it means behaving with humility.
    So, what can you do to improve your self-awareness?
    Keep a journal – Journals help you improve your self-awareness. If you spend just a few minutes each day writing down your thoughts, this can move you to a higher degree of self-awareness.
    Slow down – When you experience anger or other strong emotions, slow down to examine why. Remember, no matter what the situation, you can always choose how you react to it.
  9. Self-regulation
    People who regulate themselves effectively rarely verbally attack others, make rushed or emotional decisions, stereotype people, or compromise their values. Self-regulation is all about staying in control.
    This element of emotional intelligence, according to Goleman, also covers a person’s flexibility and commitment to personal accountability.
    So, how can you improve your ability to self-regulate?
    Know your values – Do you have a clear idea of where you absolutely will not compromise? Do you know what values are most important to you? Spend some time examining your “code of ethics.” If you know what’s most important to you, then you probably won’t have to think twice when you face a moral or ethical decision – you’ll make the right choice.
    Hold yourself accountable – If you tend to blame others when something goes wrong, stop. Make a commitment to admit to your mistakes and to face the consequences, whatever they are. You’ll probably sleep better at night, and you’ll quickly earn the respect of those around you.
    Practice being calm – The next time you’re in a challenging situation, be very aware of how you act. Do you relieve your stress by shouting at someone else? Practice deep-breathing exercises to calm yourself. Also, try to write down all of the negative things you want to say, and then rip it up and throw it away. Expressing these emotions on paper (and not showing them to anyone!) is better than speaking them aloud to others. What’s more, this helps you challenge your reactions to ensure that they’re fair!
  10. Motivation
    Self-motivated individuals work consistently toward their goals, and they have extremely high standards for the quality of their work.
    How can you improve your motivation?
    Re-examine why you’re doing your job – It’s easy to forget what you really love about your career. So, take some time to remember why you wanted this job. If you’re unhappy in your role and you’re struggling to remember why you wanted it, try the Five Whys technique to find the root of the problem. Starting at the root often helps you look at your situation in a new way.
    And make sure that you set up goals that achievable and energizing.
    Know where you stand – Determine how motivated you are to lead. Our Leadership Motivation Assessment can help you see clearly how motivated you are in your leadership role. If you need to increase your motivation to lead, it directs you to resources that can help.
    Be hopeful and find something good – Motivated individuals are usually optimistic, no matter what problems they face. Adopting this mindset might take practice, but it’s well worth the effort.
    Every time you face a challenge, or even a failure, try to find at least one good thing about the situation. It might be something small, like a new contact, or something with long-term effects, like an important lesson learned. But there’s almost always something positive, if you look for it.
  11. Empathy
    Individuals with empathy have the ability to put themselves in someone else’s situation. They help develop the people around them, challenge others who are acting unfairly, give constructive feedback, and listen to those who need it.
    If you want to earn the respect and loyalty of your others, then show them you care by being empathic.
    How can you improve your empathy?
    Put yourself in someone else’s position – It’s easy to support your own point of view. After all, it’s yours! But take the time to look at situations from other people’s perspectives.
    Pay attention to body language – Perhaps when you listen to someone, you cross your arms, move your feet back and forth, or bite your lip. This body language tells others how you really feel about a situation, and the message you’re giving isn’t positive! Learning to read body language can be a real asset, because you’ll be better able to determine how someone truly feels. This gives you the opportunity to respond appropriately.
    Respond to feelings – You ask your assistant to work late – again. And although he agrees, you can hear the disappointment in his voice. So, respond by addressing his feelings. Tell him you appreciate how willing he is to work extra hours, and that you’re just as frustrated about working late. If possible, figure out a way for future late nights to be less of an issue (for example, give him Monday mornings off).
  12. Social Skills

Persons who do well in the social skills element of emotional intelligence are great communicators. They’re just as open to hearing bad news as good news, and they’re expert at getting other people to support them and be excited about a new mission or project.


Individuals who have good social skills are also good at managing change and resolving conflicts diplomatically. They’re rarely satisfied with leaving things as they are, but they don’t sit back and make everyone else do the work: they set an example with their own behavior.

So, how can you build social skills?

Learn conflict resolution – Leaders must know how to resolve conflicts between their team members, customers, or vendors. Learning conflict resolution skills is vital if you want to succeed.

Improve your communication skills – How well do you communicate? What can you do to improve your communication skills as you relate with other people?

Learn how to praise others – You can inspire the loyalty of others simply by giving praise when it’s earned. Learning how to praise others is a fine art, but well worth the effort.

Reference
Emotional Intelligence in Leadership- Learning How to Be More Aware

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