Emotional Intelligence (EI)

What Is Emotional Intelligence?

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they’re feeling, what their emotions mean, and how these emotions can affect other people.

Why Emotional Intelligence is Important

In his book Working with Emotional Intelligence, Daniel Goleman cites the Harvard Business School research that determined that EI counts for twice as much as IQ and technical skills combined in determining who will be successful.
In a 2003 Harvard Business Review reported that 80% of competencies that differentiate top performers from others are in the domain of Emotional Intelligence.
Having emotional intelligence is essential for success in life. It’s a scientific fact that emotions precede thought. When emotions run high, they change the way our brains function… diminishing our cognitive abilities, decision-making powers, and even interpersonal skills. Understanding and managing our emotions (and the emotions of others) helps us to be more successful in both our personal and professional lives.

At a personal level, emotional intelligence helps us:
• Have uncomfortable conversations without hurting feelings
• Manage our emotions when stressed or feeling overwhelmed
• Improve relationships with the people we care about
At work, emotional intelligence can help us:
• Resolve conflicts
• Coach and motivate others
• Create a culture of collaboration
• Build psychological safety within teams

Elements of Emotional Intelligence

According to Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, there are five key elements to it:

  1. Self-awareness.
  2. Self-regulation.
  3. Motivation.
  4. Empathy.
  5. Social skills.
  6. The more that you manage each of these areas, the higher your emotional intelligence. So, let’s look at each element in more detail:
  7. Self-awareness
  8. If you’re self-aware, you always know how you feel, and you know how your emotions and your actions can affect the people around you. Being self-aware also means having a clear picture of your strengths and weaknesses, and it means behaving with humility.
    So, what can you do to improve your self-awareness?
    Keep a journal – Journals help you improve your self-awareness. If you spend just a few minutes each day writing down your thoughts, this can move you to a higher degree of self-awareness.
    Slow down – When you experience anger or other strong emotions, slow down to examine why. Remember, no matter what the situation, you can always choose how you react to it.
  9. Self-regulation
    People who regulate themselves effectively rarely verbally attack others, make rushed or emotional decisions, stereotype people, or compromise their values. Self-regulation is all about staying in control.
    This element of emotional intelligence, according to Goleman, also covers a person’s flexibility and commitment to personal accountability.
    So, how can you improve your ability to self-regulate?
    Know your values – Do you have a clear idea of where you absolutely will not compromise? Do you know what values are most important to you? Spend some time examining your “code of ethics.” If you know what’s most important to you, then you probably won’t have to think twice when you face a moral or ethical decision – you’ll make the right choice.
    Hold yourself accountable – If you tend to blame others when something goes wrong, stop. Make a commitment to admit to your mistakes and to face the consequences, whatever they are. You’ll probably sleep better at night, and you’ll quickly earn the respect of those around you.
    Practice being calm – The next time you’re in a challenging situation, be very aware of how you act. Do you relieve your stress by shouting at someone else? Practice deep-breathing exercises to calm yourself. Also, try to write down all of the negative things you want to say, and then rip it up and throw it away. Expressing these emotions on paper (and not showing them to anyone!) is better than speaking them aloud to others. What’s more, this helps you challenge your reactions to ensure that they’re fair!
  10. Motivation
    Self-motivated individuals work consistently toward their goals, and they have extremely high standards for the quality of their work.
    How can you improve your motivation?
    Re-examine why you’re doing your job – It’s easy to forget what you really love about your career. So, take some time to remember why you wanted this job. If you’re unhappy in your role and you’re struggling to remember why you wanted it, try the Five Whys technique to find the root of the problem. Starting at the root often helps you look at your situation in a new way.
    And make sure that you set up goals that achievable and energizing.
    Know where you stand – Determine how motivated you are to lead. Our Leadership Motivation Assessment can help you see clearly how motivated you are in your leadership role. If you need to increase your motivation to lead, it directs you to resources that can help.
    Be hopeful and find something good – Motivated individuals are usually optimistic, no matter what problems they face. Adopting this mindset might take practice, but it’s well worth the effort.
    Every time you face a challenge, or even a failure, try to find at least one good thing about the situation. It might be something small, like a new contact, or something with long-term effects, like an important lesson learned. But there’s almost always something positive, if you look for it.
  11. Empathy
    Individuals with empathy have the ability to put themselves in someone else’s situation. They help develop the people around them, challenge others who are acting unfairly, give constructive feedback, and listen to those who need it.
    If you want to earn the respect and loyalty of your others, then show them you care by being empathic.
    How can you improve your empathy?
    Put yourself in someone else’s position – It’s easy to support your own point of view. After all, it’s yours! But take the time to look at situations from other people’s perspectives.
    Pay attention to body language – Perhaps when you listen to someone, you cross your arms, move your feet back and forth, or bite your lip. This body language tells others how you really feel about a situation, and the message you’re giving isn’t positive! Learning to read body language can be a real asset, because you’ll be better able to determine how someone truly feels. This gives you the opportunity to respond appropriately.
    Respond to feelings – You ask your assistant to work late – again. And although he agrees, you can hear the disappointment in his voice. So, respond by addressing his feelings. Tell him you appreciate how willing he is to work extra hours, and that you’re just as frustrated about working late. If possible, figure out a way for future late nights to be less of an issue (for example, give him Monday mornings off).
  12. Social Skills

Persons who do well in the social skills element of emotional intelligence are great communicators. They’re just as open to hearing bad news as good news, and they’re expert at getting other people to support them and be excited about a new mission or project.

Individuals who have good social skills are also good at managing change and resolving conflicts diplomatically. They’re rarely satisfied with leaving things as they are, but they don’t sit back and make everyone else do the work: they set an example with their own behavior.

So, how can you build social skills?

Learn conflict resolution – Leaders must know how to resolve conflicts between their team members, customers, or vendors. Learning conflict resolution skills is vital if you want to succeed.

Improve your communication skills – How well do you communicate? What can you do to improve your communication skills as you relate with other people?

Learn how to praise others – You can inspire the loyalty of others simply by giving praise when it’s earned. Learning how to praise others is a fine art, but well worth the effort.

Emotional Intelligence in Leadership- Learning How to Be More Aware


CAREFUND Your Business Campaign

Basic Principles of Effective Money Management

On BU$I₦£$$ DIG£$T this morning, May 24, 2021

I know alot of people in my network does not translate to patronage. In fact, familiarity doesn’t mean automatic purchase.


As a Business person, you should be able to use your Unique Selling Point to communicate the Value Proposition of your brand(product or service) to the potential customer.

Customer Service and Marketing are related.

You cannot successfully market well to people without top notch Customer Service.
Know this and know peace as you are hoping to get patronage.

People will first connect emotionally and rationalise it with logic.


If you learnt anything from this, kindly share with someone out there.

Yours-In-Entrepreneurship Emmanuel Omora Omora, MNMGS
ELEF Entrepreneur
Promoting cooperative relationships and empowering entrepreneurs

Success Story of Stream-1 of Jos-2021 Customer Service Clinic Part 1-of-3

On BU$I₦£$$ DIG£$T this morning, March 29, 2021

The success of the just concluded first ever Customer Service Clinic didn’t come without rejection of our proposals and offer.

As promised I will share one of the rejections(feedback).

I visited the MD of a micro financial institution, he clearly told me that I am not qualified to train their staff, since I dont have a banking experiences, that they only allow experienced former bankers to train their staff. While he was speaking I listened and smiled. When I finished I just told him, I have 13 years core banking operations experience in Nigeria with 3 commercial banks in Nigeria and I exited banking in 2017 as Branch Head of Operations.

Immediately, he adjusted his facemask downwards, he was surprised. He then went ahead to say that such trainer must be certified with Industrial Training Fund as a Consultant/Trainer since they have some regulatory oversight on training and capacity building over them. I smiled and told him, I am a Curriculum Development Consultant with the ITF since 2019 and have trained ITF Staff since 2019 as well.

That was when he removed the facemask completely. He was then like, am I based in Plateau State or I came from Abuja? I told him I have lived in Jos, Plateau State for over 14 years.

His feedback as a rejection was simply because they either have exceeded their training budget for the month or they had other engagement, but was looking for a professional ground to reject my offer.

This typically happens to many of us in the Learning and Development Industry, so the need for continuous development.

He was shocked when I told him those that will be present. As I speak, I will still propose to him that of November, 2021

If you learnt anything from this, kindly share with someone out there.

Dr. Emmanuel Idenyi Shaibu
animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA
The Millennium Entrepreneur


As discussed yesterday, the casualisation of bank staff is one of the major reasons for the continuous fraud in the banks.

Another reason is the poor welfare of these staff and the unequal treatment with other core staff.

Another reason is the the lack of water-tight control system. A staff that is on contract and left on a particular desk for too long or left in a particular branch for too long can eventually be so used to the system and beat the control measures once there is an opportunity to do so and commit fraud.

Suffice it to say that, a lot of frauds are going on not reported by the banks, they are handled by the Internal Control Unit.

If you learnt anything from this, kindly share with someone out there.

Dr. Emmanuel Idenyi Shaibu
animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA
The Millennium Entrepreneur

How has the Nigeria Economy fared so far?


The Nigeria Deposit Insurance Corporation, NDIC, reported last week, that Nigerian Banks lost ₦264.5bn to fraudsters in 45 months.

According to their records;
₦204.65bn in 2019, ₦38.93bn in 2018, and ₦12.01bn in 2017.

The report said 52,754 cases were reported in 2020.

These are cases that were reported and escalated by banks.
In many cases, they are either underreported or not reported at all.

It was further stated that 87% of this fraud happened in just 11 banks.

According to the report, 49.78% of the fraud are ATM and ATM Card related fraud, followed by 21.02% web-based and internet fraud.

What are the reasons for banking fraud?

Tomorrow’s Business Digest post will address one of the major reasons.

If you learnt anything from this, kindly share with someone out there.

Dr. Emmanuel Idenyi Shaibu
animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA
The Millennium Entrepreneur

How has the Nigeria Economy fared so far?

On BU$I₦£$$ DIG£$T this morning, March 12, 2021


I think there is a new PONZI SCHEME in town introduced by the Central Bank of Nigeria.

It is the “Dollar 4 Naira” Scheme which is meant to be an incentive for recipients of US Dollars inflow from the diaspora into Nigeria.

What do you need to do?

Just be a legitimate recipient of US Dollars from “The Abroad” and you will get paid ₦5.00 for every $1 received.

So, if $10,000 is sent and received, you will be paid ₦50,000 cash.

Which accounting entries will be passed?

Where will the CBN debit to reimburse these banks after such incentives have been paid?

Will there be any reconciliation of these entries or proof of accounts?

I can tell you, banks FINCON Department would have created a General Ledger (GL) that will be debited in their various branches.

And this promo runs for two months; 8 March, 2021 to 8 May, 2021.

Rush now why offer lasts.

Terms and Conditions apply.

If you learnt anything from this, kindly share with someone out there.

Dr. Emmanuel Idenyi Shaibu
animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA
The Millennium Entrepreneur

Of Ponzi Schemes and Pyramid Schemes

Continuing from yesterday, I received some tremendous feedback regarding the above subject matter.

One thing that worries me is that the passion with which people go about marketing Ponzi Schemes, that same passion can actually be used to market the genuine ones, you will learn what you aren’t taught in any conventional school about business and network marketing.

The learning curve in network marketing is enormously free especially when you sign up, buy the products, use the services provided and attend their trainings(physical and virtual)

Some of us have lost monies to such schemes before, but we learnt and moved on.

Are you about to join another one? Check it out, it might be a Pyramid Scheme as well. Anything that builds traffic into it, without an exit, you need to be watchful.

If you know it will crash and still want to play a fast one to cash out, you are most to be pitied.

The irony however is, people will still fall for these schemes even with all these messages. In your best interest, keep off.

There is what I call Ponzi questions or pyramid questions that people ask.

They will say, if I join now, when will I start earning money? I usually answer when you start working. No work, no pay, PERIOD

Another question is, if I join with xyz amount how much will I earn to recoup my money, that is still a ponzi mindset.

Network Marketing is a journey and lifestyle not a destination.

I know someone who moved from Longrich to Oriflame to Cellgevity, then SuperLife, I don’t know where the person is now. What was the issue, I can’t talk to people, but you can gist and you are a lecturer?

Be ready unlearn to relearn and learn if you want to make money, it is that deliberate.

If you learnt anything from this, kindly share with someone out there.

Dr. Emmanuel Idenyi Shaibu
animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA
The Millennium Entrepreneur

Of Ponzi Schemes and Pyramid Schemes

Last week the Securities and Exchange Commission (SEC) in Nigeria said 3million Nigerians lost ₦18billion to Ponzi Schemes. This is humongous right?
But I tell you the figures are higher than that and there are a lot of losses the SEC is not even aware of.

The truth is, there are more genuine MLM, Direct Sales and Network Marketing companies doing businesses than these other fraudulent schemes, the reason for attraction is very simple.

People are not patient to grow wealth and build something sustainable. They are quick to say let my money work for me.

Here is what people don’t know, if you have sincerely and genuinely worked for money, you will realise you need to be more careful to put money where it will replicate itself. Our crave for quick fixes as a people have become pathological, so much so that someone who is growing wealth gradually is usually seen as a slack.

I have said in my Financial Literacy (FL) classes, “you don’t make money desperately, you make money deliberately.”

The most shocking part is when you hear people say, they know a schemes is fraudulent and will crash, but as long as they cash out before the crash, they have recouped their investment, they are fine. That is so demonic and ungodly.

Genuine Schemes will not pay out outrageous money that is not commensurate with work of signing up people and growing your network.

We should turn a new leaf and develop the discipline to be patient with the growth of business, wealth creation comes with serious work.

The higher your investments and deliberate hard work, the more genuine Credit Alerts you will get from the business. Choose to do the right business and do it rightly.

If you learnt anything from this, kindly share with someone out there.

Dr. Emmanuel Idenyi Shaibu
animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA
The Millennium Entrepreneur

International Women’s Day

March 8, 2021 ****************************

Today is widely celebrated and recognised as International Women’s Day and we at EMMAB, stand with all the women of the world on this occasion like never before and as we have always done.

This year’s theme “Women in Leadership: Achieving an equal future in a COVID-19 World.” very apt and can’t be truer as our women world over needs to be in leadership positions more than ever before. Because they are at the receiving end of almost every negative things in life, the narrative of “its a man’s world” is even louder, sadly by women.

¶Women are more in population; ¶Women suffer more during crises and unrest; ¶Women tend to do more menials jobs; ¶Women also suffer more GBV in our society; ¶When you organise business trainings, women are more; ¶When you organise psychology or mental health training, women are more; ¶When you are organise financial literacy training they are more; ¶Women are more in the Network Marketing and MLM businesses, even a beauty product company started by two men in Sweden, women are more in it than men;…and this list is endless!

Does this therefore not suggest we need to empower them more deliberately and the support should come from the men’s folk? Its being said that, Psychology has proven that women are more resilient, more financially literate, more emotional, more intuitive, more homely and so on.

In Nigeria, I know of at least 3 commercial banks whose Chairmen of their board of directors are women, solidly doing well. I also know at least 5 commercial banks whose head of Human Resource, Human Capital Management are being headed by women. I know a bank whose Acting MD is currently a women. They may be women, but they can do more and be more.

If you learnt anything from this, kindly share with someone out there._ __________________________________ Yours-In-Entrepreneurship*Dr. Emmanuel Idenyi Shaibu*_ _animn, ace, f.hcd, f.dss, m.frcn, fimc, cmc, cms, FAiPA, DPA_ The Millennium Entrepreneur http://www.emmabglobalconcept.org *MakingAMarkGlobally*